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Our Guarantee

The Overland quality craftsmanship guarantee since 1973

Our Rest-assured Guarantee

All Overland products are made from the best materials and with superior craftsmanship, so you can shop with confidence. If you are not entirely satisfied, we will be happy to either quickly exchange or issue a prompt, full refund.


Overland retail stores and are the only retailers of genuine Overland branded products. Overland does not have any wholesale partners or authorized dealers, and does not offer products for sale via third parties or other retailers.

If you have questions about the authenticity of Overland merchandise seen elsewhere or would like to report counterfeit websites, please don't hesitate to contact our friendly customer service.

Free Shipping, Exchanges, and Returns

Overland offers free shipping, exchanges, and returns on all U.S. orders. Every order includes a Return & Exchange Form with further information on how to pack and ship returns. When returning U.S. online orders, simply print our Prepaid Return Label and mail the item(s) with the completed Exchange Form – no need to worry about postage! For faster processing, return in-person at any of our Overland stores.

For in-store purchases, we ask you to return your item(s) along with a printed Return & Exchange Form to the Overland location you purchased it from. If you are unable to return to the location, please call our friendly Customer Service team at (800) 683-7526 or the store you purchased from for further assistance. Visit our Store Locator for a complete listing.

For all web or catalog purchases, please mail packages to: Returns
1800 W Burlington Avenue
Fairfield, Iowa 52556

Overland Speedy Exchange

Pressed for time? Call Customer Service to request a Speedy Exchange and we'll place an order for your new item right away. You'll be charged the purchase price of the new item, and once we receive your return you'll be credited the cost of the original item.

Refunds are based on the original form of payment. Funds will return to the credit card or online payment system used at check out. If you paid by cash or check, we will promptly mail a check to the address provided.

Screen reader users call 1-800-683-7526 to chat with a representative.