All Overland slippers are made of genuine Merino sheepskin to luxuriously cushion every step.
We take pride in offering the best quality products available, and we want you to be happy with your purchase from Overland. If you're not completely satisfied, simply return your merchandise to us for a full refund or exchange. Returns or exchanges are quick, easy, and free within the 50 states using ground shipping via either Fedex or UPS. Our customer service team is available 7 days a week at 800-683-7526 should you have any additional questions.
Please follow this simple 3-step process:
Fill out the Return & Exchange Form that came with your order (or print using the link here).
Generate a free return shipping label and attach it to your shipping box. Make sure to cross out or remove any old labels visible on the box.
Mail your package back to us free of charge.
When selecting a dropoff location, please make sure that it services Ground, as opposed to just Express, as the latter can create delays or problems with return shipments (drop boxes that only service Express and should be avoided).
Questions? We're here to help 7 days a week:
1800 W Burlington Avenue
Fairfield, IA 52556
For the fastest service, call Customer Service at 1-800-OVERLAND to request a Speedy Exchange. We'll place an order for your new item(s) right away. We'll need to charge you the purchase price, but we'll waive the shipping and handling charge for the new item(s). Once we receive your return, we'll credit you for the cost of the original item(s).
Credit and debit card purchases will be refunded to the card on which they were originally charged. If you no longer have the card used for the order, please contact us in advance so that a refund can be issued by either mailed check or Overland gift card.
Please note that outbound shipping charges on your initial order, such as express shipping charges and international shipping charges, are not refunded.
Screen reader users call 1-800-683-7526 to chat with a representative.