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Privacy Policy

INTRODUCTION

At Overland Sheepskin Company, we honor and respect the importance of maintaining the privacy of our customers and are committed to protecting it as described in this policy. This privacy policy is to inform you of our policies and practices regarding information we collect about you or that you may provide when you visit the website www.overland.com (our "Website"), through other online or social media platforms, or otherwise interact with us, and how we use, maintain, protect and share that information. We gather and share certain information about you and your website and social media preferences in order to improve the website experience we offer to our customers and potential customers.

Please read this privacy policy carefully to understand our policies and practices regarding your information and how we will treat it. BY USING OUR WEBSITE, PLACING AN ORDER WITH US, OR OTHERWISE INTERACTING WITH US, YOU AGREE TO THE TERMS AND CONDITIONS OF OUR WEBSITE AND THIS PRIVACY POLICY, AND CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. Our contact information is provided below if you have further questions. If you do not agree with our policies and practices, your choice is to discontinue using our Website. By accessing or using our Website, you agree to this privacy policy. We continually strive to update our processes and as a result this policy may change from time to time. Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

WHY DO WE COLLECT INFORMATION FROM AND ABOUT YOU?

At Overland.com, we strive to provide a quality experience for you in accessing our Website and in using our Website and our online communication platforms to inquire about our products and services, review and purchase our products, and obtain the information you need to manage your account with us. One of the ways we are able to enhance user experiences on our Website and meet the needs and desires of our customer and potential customers is to collect various types of information so that we may know more about you. We use certain information for the purposes for which you provided it, such as to deliver an ordered product, to answer questions as part of our Website Chat feature, to make your user experience more streamlined through creating an account with us, to manage your account, or to further the customer service that we strive to provide for you. In addition to specific information about you, we collect information on our customers and potential customers in an aggregate manner in order to better understand visitors to our Website and how they use our Website, so that we can modify our website design to be user-friendly and in an effort to meet the needs and desires of our Website users.

When you place an order with us, we ask only for the information we need to process your order: name, address, phone number, email address, etc. (additional verification may be required for international orders).

TYPES OF INFORMATION WE COLLECT AND HOW WE COLLECT IT

Types of Information We Collect. We collect various types of information from and about users of our Website, including information:

  • by which you may be personally identified, such as name, postal address, email address, telephone numbers, locations to which you ship products, or any other information our Website collects that is defined as personal or personally identifiable information under applicable law;
  • that is about you but does not individually identify you, such as cities in which you are located or from where you order products, the types of products ordered from a particular area or State, and statistics about your activities on our Website such as the dates and times of visits to our Website, page views, website navigations patterns, search terms and information that you use to reach our Website and within our Website; and/or
  • about your internet connection, the equipment and devices you use to access our Website, the locations from which you access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us;
  • Automatically as you navigate through the Website or social medial platforms. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies referenced below.
  • From third parties, for example, persons providing us with information about you.

Information You Provide to Us. We collect information you provide directly to us, upon your searching for products and making a purchase, upon your creating or maintaining an account with us, when you access and use our Website, when you write a review or participate in other interactive messaging regarding our products or Website, upon your engaging with us via social media platforms, when you request a catalog or customer support, and upon sending us an email, calling or otherwise communicating with us. The information we collect may include:

  • Your name, telephone numbers, postal address, email address, zip code, date of birth, social media usernames.
  • Your IP address, which identifies your Internet Service Provider but does not contain any information about you as an individual.
  • Demographic information, and information about your interests and preferences.
  • The type of products you search, your search queries, the products you purchase and any product reviews you post.
  • Content you post to interactive areas of our Website or on social medial platforms.
  • Your communications with us and records and copies of your correspondence.
  • Information you provide to us about others, such as purchasing products for or shipping to others.

Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for automatic data collection may include

  • Cookies. Cookies are encrypted strings of text that a website stores on a user's computer. Cookies enable us to customize our Website to your needs and provide you with an enhanced online experience. In addition, cookies are used to measure usage of various pages on our Website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies. Session cookies are temporary and are automatically deleted once you leave our Website. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our Website. Cookie do not corrupt or damage your computer, programs, or computer files.
  • Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs, web bugs, pixel tags and single-pixel gifs) that permit us to track and collect information about you and your interaction with our Website, for example, to track your browsing behavior, purchasing behavior, count users who have visited those pages or for other related website statistics (for example, recording the amount of times certain website content is accessed and verifying system and server integrity).
  • Your Computer Settings May Control Our Use of Cookies. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies by activating the appropriate setting on your browser. However, if you select this setting certain parts of our Website may then become inaccessible or not function properly. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you direct your browser to our Website. For more information about cookies, you can visit the following third-party websites: (i) All About Cookies: http://allaboutcookies.org/ and (ii) Network advertising initiative: http://www.networkadvertising.org/.

Financial Payment Information. We use third party vendors, such as PayPal, to collect funds from you when you purchase our products. We do not receive your credit card numbers or other personal financial information from those third party vendors, other than information about the amount you paid for purchasing our products to confirm payment. Please review the privacy policies of those vendors as to how they collect and use your personal financial information.

Information We Collect From Other Sources. We may also obtain information about you from other sources, which we collect and handle in the same manner as described in this privacy policy. Please see the additional information under the "Performance of Analytics and Information We Infer About You" and "Sharing Information" headings below for further detail on information we collect from third-party services, such as Google Analytics, and information we share with third parties. We are not responsible or liable for the accuracy of the information provided by third parties or for third-party policies or practices.

Collection of Information From Children. The Children's Online Privacy Protection Act ("COPPA") exists for the protection of children, and applies to personal information collected online from children. We do not intentionally or knowingly collect any personal information from children under the age of 13 nor to we target emails to them. Children under the age of 13 should not submit any personal information through the Website. We encourage parents and guardians to spend time online with their children, and to take an active role to protect the privacy of their children and to teach them about the benefits and risks of providing personal information online to third parties. If you believe a child under the age of 13 may have provided personal information to us through our Website, please contact us and we will use reasonable efforts to delete that information from the Website and our files.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us as follows:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To fulfill orders and to provide you with shipping and returns information.
  • To allow you to participate in any interactive features on our Website.
  • To manage your account if you create one.
  • To process refunds and chargeback claims.
  • To help us understand more about where our Website traffic originates.
  • To monitor site traffic and trends and assist in designing our Website.
  • To better understand visitors to our Website and market services to new potential customers.
  • To inform you of promotions, product ratings, and sweepstakes.
  • To send you catalogs and other mailings.
  • For email targeted marketing including customer satisfaction reviews.
  • For third party website targeted marketing including advertisements on various website through ad networks, Facebook, Instagram, YouTube, Pinterest and Google.
  • To manage and improve our day-to-day operations and products for you.
  • To keep you informed of the dispatch of your order and order status.
  • For marketing, statistical or analytics for internal purposes only.
  • To detect and prevent fraud, crime and other threats of harm.
  • To establish, exercise or defend our legal rights or claims.
  • To fulfill any other purpose for which you provide it.
  • In any other way we may describe when you provide the information.
PERFORMANCE OF ANALYTICS AND INFORMATION WE INFER ABOUT YOU

We use third-party services, such as Google Analytics, for website traffic tracking and reporting services, on many of our web pages. These services collect, monitor and share information from various service providers and these service providers may use this information for purposes such as compiling statistics reports and providing other services relating to website activity and Internet usage patterns. This service helps us to analyze the information collected to better understand and improve our Website's performance and user experience. We adhere to Google's usage guidelines for this service, which prohibit the collection or association of personal information with web analytics.

In addition, we may use or combine personal information that you provide, that we collect automatically, or that we obtain from other sources to derive or infer additional personal information about you.

DISCLOSURE OF YOUR INFORMATION

We disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide on a more limited basis as described in this privacy policy:

  • To service providers and other third parties we use to support our business.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
SHARING INFORMATION

Sharing With Vendors To Perform Services For You. We share certain of your personal details with our agents, subcontractors, suppliers and vendors who help us deliver the products you purchase and services we provide, and to perform certain business-related functions. These companies may include marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, payment processors, and others. When we engage another company to perform such functions, we may provide it with personal information or aggregate information about our customers, potential customers, sales, website traffic patterns, and related website information, in connection with its performance of such functions.

We may engage and work with service providers and other third parties to serve advertisements on the Website or on third-party services. Some of these advertisements may be tailored to your interest based on your use of the Website and elsewhere on the internet, sometimes referred to as "interest-based advertising" and "online behavioral advertising," which may include sending you an ad on a third-party service after you have left the Website (i.e., "retargeting").

We take measures to select service providers that are responsible and afford privacy protections to their customers, such as those payment processors that comply with the Payment Card Industry Data Security Standards. However, we cannot make any representations about the practices and policies of these third-party companies. We encourage you to familiarize yourself with and consult the privacy practices of these service providers.

Sharing With Website Tracking Organizations. In addition, we work with Oracle Datalogix and other similar companies that obtain and track online and offline data purchasing behavioral patterns of their customers. The participating retailers are active in the clothing, collectibles, household goods, and home interiors categories, among others. The participating retailers share information on what their customers buy. These companies analyze this pooled information to help the retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Sharing Data Through Social Media. We work with social media sites like Facebook, YouTube, Instagram, Pinterest, and Twitter and with application developers who specialize in social commerce so you can connect to us, share your interests, express opinions about products and services, purchase our products, and generate interest in our products and services among members of your social networks. You may also provide User Generated Content in certain areas of our Site. We encourage you to exercise caution when making decisions about what you disclose in such public areas.

If you use third-party social media features available on our Website, we or the third party may collect or share your data, including your personal information. We consider information collected from or shared through any such social media features, including User Generated Content ("UGC") to be public information, because the third-party social media sites, or you, make it publicly available. If you choose to submit UGC including personal information to any public area of the Website, your content will be accessible by anyone, including us. If you do not want us to be able to access information about you, including personal information, from third-party sites, you must limit data collection and disclosure in the privacy settings on the third-party sites.

Disclosure When Legally Compelled or For Legal of Safety Purposes. We may disclose your personal information if required to do so by law or in our good-faith belief that such action is necessary to: (i) comply with a legal obligation, law enforcement or other legal process, and, where permitted, in response to a government request; (ii) protect or defend our rights, interests, or property, or that of third parties; (iii) prevent or investigate possible wrongdoing in connection with the Website, including if we believe your actions are inconsistent with our Terms and Conditions; (iv) act in urgent circumstances to protect the personal safety of users of the Website or the public; or (v) protect against legal liability.

ONLINE COMPETITIONS, SWEEPSTAKES AND DRAWINGS

In the event we offer any competitions, sweepstakes and/or drawings through our Website, we will ask you to enter certain personal information so that we can notify you if necessary. Exact terms and conditions and rules of each competition, sweepstake or drawing will be posted at the time and may vary. If a prize is offered through a third party we may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.

ONLINE SURVEYS

If you participate in any online surveys you may be asked to supply certain personal information, for example age or income. Providing all or any of the requested information is voluntary. Survey results will only be used to improve the purchasing experience for our customers and not for any other purpose.

HOW WE PROTECT YOUR DATA

We take the responsibility of protecting your personal data seriously. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers. Security safeguards may include data encryption, firewalls, and physical access controls to building and files.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES

We are based in the United States and process and store the information we collect in the U.S. If you are based outside the U.S., we transfer your information to, and process your personal information on, servers located in the U.S., a jurisdiction that may not provide equivalent levels of data protection as your home jurisdiction.

INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA

This section applies to individuals in the European Economic Area ("EEA").

Legal Basis for Processing. When we process your personal information, we will only do so when:

  • We need to use your personal information to perform our responsibilities under our contract with you, for example to deliver products that you ordered from us.
  • We have a legitimate interest in processing your personal information. For example, if you are a customer, we may process your personal information to send you marketing communications, to communicate with you about changes to our services, and to provide, secure, and improve our services.
  • We find such processing is necessary to comply with our legal obligations.
  • We have your consent to do so. When your consent is the legal basis for our processing, you may withdraw such consent at any time.

Data Retention. We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Data Subject Requests. Individuals located in the EEA have the right to access personal information we hold about you and to ask that your personal information be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may make these requests by contacting our customer service representatives by telephone at 1-641-472-8434, by using the online Live Chat feature under the "SUPPORT" tab on our Website, or by sending us an email using the "PERSONAL INFORMATION REQUESTS" tab on our Website. You may also update your online account information by logging into your online account. As with other request you may make, we will need to verify your identity before complying with your request, which may including our asking you to provide information related to your recent interactions with us or information regarding a recent purchase.

Additionally, if we delete your information it will impact our ability to process returns of merchandise you may have purchased as we will no longer have a record of the transaction. As a result, if you need to return or exchange merchandise you purchased or provided as a gift, please contact customer service and handle that transaction prior to requesting that we delete your information.

Questions or Complaints. If you are a resident of the EEA and have a concern about our processing of personal information that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

YOUR CALIFORNIA PRIVACY RIGHTS

Consumers residing in California are afforded certain rights with respect to their personal information under the California Consumer Privacy Act ("CCPA"). If you reside in California, this section applies to you.

We share certain information about you in the manner described under the heading "Sharing Information" above. In the preceding 12 months, we have collected the following categories of personal information: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet and electronic network activity, geolocation data, audio and visual information, professional and employment related information, inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you. For examples of the precise data points we collect and the sources of such collection, please see the information under the "Types of Information We Collect and How We Collect It" heading above. We collect personal information for the business and commercial purposes described under the headings "How We Use Your Information" and "Performance of Analytics and Information We Infer About You" above. We share personal information with the categories of third parties described under the headings "Disclosure of Your Information" and "Sharing Information" above. In the preceding 12 months, we have disclosed the following categories of personal information for business and commercial purposes: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet and electronic network activity, geolocation data, audio and visual information, professional and employment related information, inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you.

You have the right to request the following: (1) more information about the categories and specific pieces of personal information we collected and disclosed for a business purpose in the preceding 12 months, (2) deletion of your personal information, and (3) that we stop selling your personal information, if we engage in that activity.

You may make these requests by contacting our customer service representatives by telephone on our toll-free line at 1-800-683-7526 (with the US and Canada), by using the online Live Chat feature under the "SUPPORT" tab on our Website, or by sending us an email using the "PERSONAL INFORMATION REQUESTS" page on our Website. As with other request you may make, we will need to verify your identity before complying with your request, which may including our asking you to provide information related to your recent interactions with us or information regarding a recent purchase.

Additionally, if we delete your information it will impact our ability to process returns of merchandise you may have purchased as we will no longer have a record of the transaction. As a result, if you need to return or exchange merchandise you purchased or provided as a gift, please contact customer service and handle that transaction prior to requesting that we delete your information.

If you would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf. We will not discriminate against you if you choose to exercise your rights under the CCPA.

EXTERNAL LINKS

Clicking links on our Website may result in you being transferred away from the Overland.com Website to third party websites. We are not responsible for the content of any external website or any information that you provide to that website or that they collect from you.

CHANGES TO OUR PRIVACY POLICY

We may update this privacy policy from time to time. We reserve the right, at our discretion, to change, modify, add or remove portions of this privacy policy at any time. The date the privacy policy was last revised is identified at the top of this privacy policy. Please refer to the "last modified" date at the top of these privacy policies to see if any changes have been made since the previous times that you visited our Website and reviewed this privacy policy. If we make material changes to how we treat our users" personal information, we may notify you by e-mail or through a notice on the Website home page. You are responsible for periodically reviewing this privacy policy to check for any changes and to stay current on the last modified version of this privacy policy.

DISCLAIMER

This privacy policy and all statements contained on this Website about privacy and how we deal with data supplied by visitors to this Website are not intended to be a contractual obligation of any kind, and any such obligation is hereby disclaimed. These statements constitute the present policy of Overland Sheepskin Company, which it will take reasonable measures to implement. Similarly, this privacy policy is not intended to be "advertising" or "advertising claims." Rather, it is intended to set forth our policy, including our practices and intentions about how we conduct our business.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, you may contact us by calling our customer service representatives at 1-800-683-7526 (within the US and Canada) or at 1-641-472-8434 (outside the US and Canada), by using the online Live Chat feature under the "SUPPORT" tab on our Website, or by sending us an email using the "PERSONAL INFORMATION REQUESTS" page on our Website.

Screen reader users call 1-800-683-7526 to chat with a representative.