Can't wait to buy a coat for myself.
I bought the Yolanda Shearling Sheepskin coat for my wife for Christmas. Wasn't sure of the size, so got an M and a L, tried them both on, kept the L and returned the M. All with no hassle, and free shipping (including return). Total interval from order using 800 number to receipt of both coats was 3 days.
It turns out that after wearing for a couple of weeks, one of the eyelets holding the hood on pulled loose, so I called the 800#, and they insisted that I receive a new coat (I was just asking for the hood to be fixed). Got the new one (again in 3 days), and returned the old coat (turns out they revised the size of the buttons holding the hood on, so should work just fine). Again, no charge at all for the replacement. Fantastic experience!