These boots are beautiful but the leather on the inside of one of them was folded over in several places and it made it appear crumpled on the outside. One boot is nice and smooth while the other is folded and bent. I kept them because the only pair they had left in my size had a fold on the heel from being out on display. And even if returns are free, it's a lot of hassle and a big disappointment to deal with.
Again, the boots are soft and comfortable. I just would have expected quality control to notice this obvious defect.