i do love these boots - they are comfy and well made and very cute (have them in cognac). i deducted one star because they were not the original boots that i ordered, which i LOVED but i couldn't get them on my feet, so i had to exchange them for these. these are good boots, all around. but above and beyond the boots themselves is the Overland customer service, which i have to say is absolutely exceptional. free shipping in every direction and my exchange was processed extremely quickly during the busiest time of the year, which blew my mind. i ordered the original boots as a Cyber Monday gift to myself, received them, returned them, and had the new pair that i exchanged them for in my possession before Christmas. and i live on the opposite coast from where the company is located. so awesome!!