The leather is very soft and smells wonderful. There are a couple of big pockets inside the large compartment and it's nice to be able to unzip the sides so I'm not restricted from finding things.
The narrow straps make me nervous, but not because they're irritating. I'm afraid, with as heavy as I've packed it (with my iPad), the straps are going to pull away from the bag. I'm hoping the quality of the stitching will prove me wrong.
I find the bag a little small for my taste, but I make it work. I have receive compliments on it and I like the bag overall.