I bought this for my husband and he loves it. He actually picked it out because how luxurious it feels. It is so well made, as is all the other items we have purchased over the years of shopping here. Customer service is the best I've seen anyway. We do shop online but its so much more fun to go in the store. We happen to be in Lake Geneva this day but mostly shop in Chicago and i'm SO sad and disappointed that they had to close the Chicago store because of the senseless riots and looting. Such a shame and loss for Overland and the city of Chicago.