I got this coat for my boyfriend for Christmas. He was instantly delighted but it was just a little too big. I called customer service and started a "rapid" exchange for one size down which arrived only 3 days later. Now he is all bundled up and as handsome as can be. I got him the matching hat and a nice pair of gloves and a scarf too. He loves them all and I love seeing him warm, happy, and oh so put together. This was my first purchase from Overland and I am very happy with product quality, pricing, packaging, shipping, and especially customer service. The free hanger and garment bag were a welcome detail too! We are looking forward to making more purchases with this company in the future.