The look and material are wonderful. I bought this coat on sale and am very happy with fit, and warmth afforded by coat.
I have experience with three coats as I needed to return 2.
The inside armpit if you will tore easily after only wearing twice leading to return. The second coat came with inside pocket which for the life of me I could not open so this led to return. In all 3 coats, buttons become loose quickly needing reattachment. No worries with my wife's help we got it done.
Customer service is amazing, helpful, engaged. As I returned the second coat and requested a new one they actually refunded me money because now the coat had dropped in price!! I was amazed that they would provide a refund!!
So you can see I do like the coat sticking with product to receive third coat and not mind taking care of the buttons. With a customer service company so willing to help I give a rating of 4 star. Without customer service I would have given 2 star.