First, I got the size wrong and had to sent it back. The service was great except the replacement coat (I had ordered brown) was black. However, I realy like the replacement coat and will keep it. I simply love the coat, it is great! The only thing that, I believe, can be inproved is the zipper. I would love a two way zipper so that the coat can be vented from the bottem. This is one warm, very comfortable coat.