The Texas location was a huge help!!
With each rug being unique, I was concerned about receiving one that was too dark for our home. I spoke to Live Chat about this concern, and they suggested requesting a rug on the lighter side in the comments when I ordered, which I did. Unfortunately, that did not help, and the rug we received was far too dark and was returned for a refund. Out of curiosity I called the Texas location, as its, the closest to me, and I believe I spoke with Edward who was a huge help!! He took photos of their inventory and sent to me, unfortunately those rugs were too dark as well. He then offered to call the other locations and get photos of their inventory, but before he did that, he had a rug hanging on the wall that he sent a picture of, which was exactly what we were looking for!! He shipped it out that day, and I received the next day. Couldn't be happier with the rug or the assistance that Edward provided!! I will be calling the Texas location for all future needs!