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Looking for a workplace to call home? Overland is a family-owned American heritage brand committed to providing our valued customers with the best in sheepskin, leather and natural-fiber outerwear, accessories, and home decor. We're passionate about quality craftsmanship delivered with exceptional service—and we're on the lookout for employees who stand behind our mission.

Overland employees enjoy a supportive work environment with loyalty and encouragement from the management team, as well as generous benefits and opportunities for growth.

Across the U.S., Overland has 16 retail stores in premier tourist and outdoor destinations. Our headquarters is located in Fairfield, Iowa, a thriving, arts-and-entrepreneurial-friendly city of 10,000 that was named one of "America's Best Small Towns" by Smithsonian magazine.

Want to join the team? See all current openings below.

Customer Service Representative (Seasonal)

Location:  Fairfield, IA

The customer service representative will provide detailed and accurate information to customers in response to inquiries about products via phone, live chat, and email. Strong communication skills creating positive interactions with customers is an essential part of this job. Our mission is to exceed the expectations of our customers, every day. We strive to deliver exceptional value in an atmosphere that’s friendly and fun.

Responsibilities Include:

  • Effectively manage incoming phone calls, chats, and emails simultaneously, promptly, and thoroughly.
  • Identify and assess customers’ needs to deliver top-quality service and satisfaction.
  • Build sustainable relationships of trust through open and interactive communication with customers by going above and beyond to engage them.
  • Provide accurate, valid, and complete information about our products.
  • Handle customer complaints providing appropriate solutions and alternatives within time limits to ensure resolutions are in the best interest of both the customer and the company.
  • Follow communication procedures, guidelines, and policies.
This is a seasonal full-time, hourly position with flexible scheduling and extended retail hours during the busy season. Pay rate of $20 per hour. This job may require early morning or evening shifts. In addition, weekend and holiday work is also common. The time frame is August to late February, working 10-15 hours/week during training, then 20-40+ hours/week (2-3-hour morning and evening shifts and 9-10 hour shifts) in-season. Seasonal hours begin around October 1, where Customer Service is available from 8:00 a.m. to 8:00 p.m., Monday – Sunday. This position is based in Overland’s Fairfield, IA headquarters.

Please send resumes to [email protected]

Retail Store Positions

Locations:  Aspen, CO, Telluride, CO, Durango, CO, Denver, CO, and Napa, CA

With 17 stores across the country in several choice vacation destinations, our customers have come to rely on our unique product and exceptional customer service. Perhaps you've shopped with us while on vacation yourself. We'd love to have you join us. We offer very competitive wages and benefits.

Full-time and part-time positions available.

The Sales Associate is responsible for:

  • Providing exceptional customer service
  • Building long-lasting customer relationships
  • Maintaining sales goals and performance expectations
  • Assisting in keeping the store stocked, merchandised, clean and inviting
The Sales Associate skill set:

  • Must be able to assist with shipping and receiving
  • Ability to spend 100% of working time standing, walking, moving in the store, reaching, bending, and light lifting
  • Retail sales experience
  • Communication, interpersonal relationships
  • Proficient with computer and POS systems
  • Cash handling

The Sales Associate may be requested to perform additional tasks in specific situations to achieve our customer service and operational goals. Scheduling includes a mix of day and night shifts, 7 days a week and Holidays.

Qualified applicants should submit a current resume to [email protected]

.NET Web Developer

Location:  Fairfield, IA

Overland is looking to hire a full-time .NET Web Developer in Fairfield, IA.

Responsibilities include:

  • Translate business use cases into functional applications
  • Design, build, and maintain reusable and reliable code
  • Troubleshoot and resolve user reported bugs and bottlenecks
  • Work closely with designers, internal business users, and other developers
  • Testing products in controlled, real situations before launching
Desired Skills:

  • Proficient in C#, ASP.NET, and Entity Framework
  • Understanding of object-oriented programming
  • Experience with JavaScript, AJAX, jQuery, Bootstrap, ASP.NET Web Forms, and Web API
  • Experience with Microsoft SQL Server tools, TSQL, stored procedures, views, etc.

Please send resumes to [email protected]

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