Solid Quality, Excellent Customer Service
This jacket is pretty well-made and sturdy, with decent materials. It's certainly as cozy and warm as it looks, and that's precisely what I wanted!
I'm shorter than average (5'2") with an athletic build and broad shoulders for my size and a size S fits me decently. The provided length measurement was helpful for me to get an idea of where the hem would sit on my body (an inch or so lower than I would prefer, but it by no means looks too long on me), but no shoulder measurement was provided. I reached out to customer service and they responded promptly with exactly what I needed and were very friendly and even a little conversational. I'm happy to report that this jacket accommodates broad shoulders well, although I would've loved to see more detailed garment measurements on the product page such as shoulders, sleeve length, and the garment's chest, waist, and hem circumference.
Overall, this a good jacket for the price and better than I was expecting. If you're jaded by the general quality-to-price ratio of leather garments in the women's department of any given brand like I am, this is a solid place to start.