We want you to be happy with your purchase from Overland. If you're not completely satisfied, simply return your merchandise to us for a full refund or exchange. Returns or exchanges are quick, easy, and free within the 48 contiguous United States.
Please follow this simple 3-step process:
Fill out your Return & Exchange Form (it came with your order, or just click the link to print a new one)
*When selecting a FedEx dropoff location, please make sure that it services FedEx Ground, as opposed to just Fedex Express, as the latter can create delays or problems with return shipments (drop boxes only service Express and should be avoided).
Questions? We're here to help 7 days a week:
For returns or exchanges outside the 48 contiguous United States, please ship to:
1800 W Burlington St.
Fairfield, IA 52556
For the fastest service, call Customer Service at 1-800-OVERLAND
to request a Speedy Exchange. We'll place an order for your new item(s) right away.
We'll need to charge you the purchase price, but we'll waive the shipping and handling
charge for the new item(s). Once we receive your return, we'll credit you for the
cost of the original item(s).
Credit card purchases will be refunded to the card on which they were originally charged. Cash or Check purchases will be refunded by a check mailed promptly to your address. Outbound shipping charges on your initial order (e.g. express shipping charges / surcharges, international shipping charges) are not refunded.