OVERLAND CUSTOMER SERVICE
Returns & Exchanges
We want you to be happy with your purchase from Overland. If you're not completely satisfied, simply return your merchandise to us promptly for a full refund or exchange.
For your convenience, we provide free Fedex Ground return shipping within the 48 contiguous United States. Click on the following link to generate your free FedEx return packing label:
To find the FedEx dropoff location nearest you, visit www.fedex.com/dropoff and enter your zip code. Alternatively, you can schedule a pickup either online (www.fedex.com/pickup) or by calling 1-800 463-3339.
For online or phone purchases, returns should be sent to:
1800 West Burlington Street
Fairfield, Iowa 52556
Include your Name, Address, Phone or Email, and Order or Invoice number. For quality control purposes, we'd appreciate knowing the reason for your return. For exchanges, please indicate the replacement size and color you'd like us to ship you.
For purchases from an Overland Store, please box and ship your purchase to that store. If you need to look up the store's address or phone number, please use our Store Locator or call Customer Service at 1-800-OVERLAND
Overland Speedy Exchange
For the fastest service, call Customer Service at 1-800-OVERLAND
to request a Speedy Exchange. We'll place an order for your new item(s) right away.
We'll need to charge you the purchase price, but we'll waive the shipping and handling
charge for the new item(s). Once we receive your return, we'll credit you for the
cost of the original item(s).
Credit card purchases will be refunded to the card on which they were originally charged. Cash or Check purchases will be refunded by a check mailed promptly to your address. Outbound shipping charges on your initial order (e.g. express shipping charges / surcharges, international shipping charges) are not refunded.