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Overland Customer Service

International Orders

Overland welcomes international customers. Depending on the order and destination, various additional payment requirements apply.

Standard International Shipping
Canada $45
Western Europe $65
Other $85
Notes: Large rugs incur a $50 per item surcharge. Posted international shipping rates applicable to the majority of orders, but some items and/or destinations may entail a shipping surcharge.

For ALL international odrers:

  • Credit card orders can only be shipped to the credit card billing address.
  • Recipient is responsible for any customs, duties, taxes or brokerage fees (not included in our shipping charges)—please consult your local customs office for more details. Overland is not responsible for any of these charges.
  • If an international package is refused / abandoned for any reason, Overland does not refund the merchandise or shipping charges.
  • Overland does not pay return shipping on refunds or exchanges (and the latter will incur another set of outbound shipping charges).

For orders to Canada, the above are the only additional requirements.

For most countries in the European Union as well as Australia, New Zealand and Japan, the following additional payment requirements and options apply:

Payment Type Requirements
American Express Visa Masctercard Discover Requires a copy of your current credit card statement along with a current utility bill showing your name and address. This information must be faxed to 1-641-472-4795 or emailed to service@overland.com
International Money Order Mail money order in U.S. currency to: Overland Customer Service, 2096 Nutmeg Ave, Fairfield, IA 52556, USA
Paypal Payment including international shipping charges sent to paypal@overland.com with the Overland order number referenced in the payment

For all other countries, or should you have any additional questions, please contact Customer Service at +1-641-472-8434 or via email at service@overland.com.

 
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