Overland Customer Service
International Order Procedures
- Shipping charges to the destination will be calculated and paid prior to shipment
- Recipient is responsible for any customs, duties, taxes or brokerage fees (not included in our shipping charges)
- Credit card orders can only be shipped to the credit card billing address
Here are the payment-specific requirements:
| Payment Type |
Requirements |
 |
No additional requirements |
   |
Requires a copy of your current credit card statement along with a current utility bill showing your name and address. This information must be faxed to 1-641-472-4795 or emailed to service@overland.com |
| International Money Order |
Mail money order in U.S. currency to: Overland Customer Service, 2096 Nutmeg Ave, Fairfield, IA 52556, USA |
You will be notified by email with the shipping cost to your address outside the United States. The recipient will be responsible for any duties and taxes, payable by the recipient upon delivery—please consult your local customs office for more details about duties and taxes.
If you have any additional questions, feel free to call us at +1-641-472-8434 or email us at service@overland.com
FAQ - Frequently Asked Questions
How much does it cost to ship internationally?
Shipping rates start at $30. The actual amount depends on the item(s) purchased and where they’re being shipped. All international deliveries require the consignee pay duty and taxes as determined by the Government of the country in which the shipment is received. Please check with your local agency for details on estimated fees. Overland is not responsible for duties and taxes. The customer is responsible for these fees.
What methods of payment does Overland accept?
We accept American Express, MasterCard, Visa, Discover Card, money orders, cashier's
checks and personal checks. All checks and money orders need to be made out to Overland,
Please mail your check/money order to:
Overland.com
2096 Nutmeg Avenue
Fairfield, Iowa 52556
USA
Please include the style number, size, color and quantity of items you wish to purchase,
along with your name, shipping address and phone number. Please note that we cannot
hold merchandise and we may hold all orders paid by personal check for up to 19
business days while the check clears the bank. All money transactions are in US
Dollars.
When using your credit card, please provide your credit card billing address. If your billing
address or credit card security code does not match the information on file at your
financial institution; if authorization is not given for any reason; or if the issuing
bank cannot support our verification efforts, we reserve the right to cancel your
order.
In most cases, "virtual credit cards" cannot be verified. We do not recommend
using a virtual credit card on Overland orders. If you have further questions, please
call our customer service department at +1 (641) 472-8434.
What happens if I refuse delivery on an international package?
If an international package is refused for any reason, we will not refund you for
the merchandise, nor for shipping & handling charges. We do not pay for return
shipping when packages are abandoned internationally.
Who is responsible for the duties & taxes and brokerage
fees on an international shipment?
The recipient of the package is responsible for all duties & taxes and brokerage
fees. Duties & taxes and brokerage fees are not included in the shipping &
handling fee we charge. Please check with your local agency for details on estimated
fees.
Are duties & taxes and brokerage fees only charged on the
merchandise?
No. Duties & taxes and brokerage fees are charged on the total amount of the
order, which includes the merchandise and shipping & handling fees.