Overland Customer Service

International Order Procedures

It is Overland's policy to verify all international orders before they are processed. All international orders paid by credit card will require proof of your identity, and orders paid by money order will be shipped upon our receipt of payment. For any order outside the United States (50 States and Military Addresses), Overland will ship to the billing address only. This applies to billing addresses in Puerto Rico, additional US Possessions, Canada, and all other foreign countries.

You will be notified by email with the shipping cost to your address outside the US. For all orders shipped to destinations outside U.S., the recipient will be responsible for any duties and taxes. These will be payable by the recipient upon delivery. Please consult your local customs office for more details about duties and taxes.

We strive to keep our customers happy. If you have any questions feel free to call us at +1 (641) 472-8434, or email us at service@overland.com.

FAQ - Frequently Asked Questions

How much does it cost to ship internationally?
Shipping rates start at $30. The actual amount depends on the item(s) purchased and where they’re being shipped. All international deliveries require the consignee pay duty and taxes as determined by the Government of the country in which the shipment is received. Please check with your local agency for details on estimated fees. Overland is not responsible for duties and taxes. The customer is responsible for these fees.

What methods of payment does Overland accept?
We accept American Express, MasterCard, Visa, Discover Card, money orders, cashier's checks and personal checks. All checks and money orders need to be made out to Overland, Please mail your check/money order to:

Please include the style number, size, color and quantity of items you wish to purchase, along with your name, shipping address and phone number. Please note that we cannot hold merchandise and we may hold all orders paid by personal check for up to 19 business days while the check clears the bank. All money transactions are in US Dollars.

When using your credit card, please provide your credit card billing address. If your billing address or credit card security code does not match the information on file at your financial institution; if authorization is not given for any reason; or if the issuing bank cannot support our verification efforts, we reserve the right to cancel your order.

In most cases, "virtual credit cards" cannot be verified. We do not recommend using a virtual credit card on Overland orders. If you have further questions, please call our customer service department at +1 (641) 472-8434.

What happens if I refuse delivery on an international package?
If an international package is refused for any reason, we will not refund you for the merchandise, nor for shipping & handling charges. We do not pay for return shipping when packages are abandoned internationally.

Who is responsible for the duties & taxes and brokerage fees on an international shipment?
The recipient of the package is responsible for all duties & taxes and brokerage fees. Duties & taxes and brokerage fees are not included in the shipping & handling fee we charge. Please check with your local agency for details on estimated fees.

Are duties & taxes and brokerage fees only charged on the merchandise?
No. Duties & taxes and brokerage fees are charged on the total amount of the order, which includes the merchandise and shipping & handling fees.