Overland Wins BizRate Customer Service Award

Uncategorized — By Nicole on October 8, 2009 10:05 am

This Week is National Customer Service Week
October 5-9, 2009

Circle of Excellence

Just in time for National Customer Service Week, we’ve received word that Overland has been awarded the BizRate Circle of Excellence!

Bizrate, a comparison shopping engine operated by Shopzilla, is one of the largest and most comprehensive online shopping networks on the web. The Circle of Excellence award goes only to the top 3% of all merchants within Bizrate’s research network who’ve achieved excellent ratings in the following areas: Overall Satisfaction, Product Selection, Ease of Finding Products, Likelihood to Shop Again, Product Met Expectations, On-time Delivery and Customer Support.

The best part about this award is that it’s based entirely on positive feedback from customers like you! Here’s a little sampling of the kind of feedback we’ve been getting on Shopzilla from satisfied Overland.com shoppers:

“Returns/exchanges are easy… Customer Service is excellent.. Prices are great…”

“Customer service was very accommodating and helpful and definitely would deal with Overland again and again.”

“The ‘chat’ was extremely helpful and Ashley found exactly what I wanted in a matter of moments!”

“I was extremely pleased with my experience with Overland. A variety of shipping options were offered and I called customer service just to verify that I understood when I would expect my package with the option I chose. The customer service agent was very courteous and informed me that my package was already boxed and would be leaving that day (I called a few hours after placing my order online). The speed of service and delivery and customer service were all excellent.”

So here’s a shout out to our terrific online Customer Service Team! Thanks, too, to our in-store team members, who also garnered rave reviews on Shopzilla:

“Excellent Service! Have shopped in person at the Manchester Outlet in Vermont and was very impressed with the stock and the service received, hence my purchase online.”

The biggest thanks of all goes to you, our Overland shoppers – for your kind words and for recognizing that at Overland, customer service is more than just a slogan.